Privacy Policy

This Privacy Policy provides an understanding of how your personal data that you provide to us and that we collect through the mobile application ("SmartHand") is used and protected when you use and access our services available on the application, which consist of listings for service providers in Jordan. If you have any questions, please do not hesitate to contact us.

The Privacy Policy sets out the basis on which any personal data we collect from you or from other sources when you access and use the application and services will be processed, and we are committed to protecting your privacy and personal data. Please read the following carefully to understand our practices regarding your personal data and how we handle it.

SmartHand company (الأيادي الخبيرة), Office No. 204, Building No. 67, Khalda, Amman, Jordan, is the controller and responsible for your personal data. The company also ensures regular review of our Privacy Policy; the first version was issued in 2025.

Our business is constantly evolving, so our Privacy Policy may also need to change. The current version of this Privacy Policy is available on the application, and any changes will take effect upon posting on the application; we may also send periodic reminder emails with notifications and terms, but you must check the application frequently for the latest changes. It is your responsibility to regularly review the Privacy Policy; your continued use of the platform after any such changes constitutes your agreement to this Privacy Policy as amended from time to time.

Please notify us if your personal data changes during your relationship with us.

If you use the application and services, you agree to the collection, use, and sharing of your personal data under this Privacy Policy (which includes all documents you provide to us) and agree to the terms of service applicable to us on the application.

The application may from time to time contain links to and from websites of our partner networks, advertisers, and affiliates. Please note that we do not accept any responsibility or liability for these policies or any personal data that may be collected through these websites or services, such as contact and location data; please review these policies before submitting any personal data to these websites or using these services.

 Data We May Collect About You:

We may collect, use, store, and transfer different types of personal data about you as follows:

• Identity data.
• Contact data.
• Financial data.
• Service provider data.
• Transaction data.
• Content data.
• Profile data.
• Usage data.
• Communication data.
• Location data.

We also collect, use, and share data such as statistical or demographic data for any purpose; some data may be derived from your personal data but are not considered personal data legally because these data will not directly or indirectly reveal your identity.

 We Will Collect and Process the Following Personal Data About You:

Information you provide to us (including identity, contact, financial, and marketing data) is the information you agree to provide us about you by filling out forms on the application. This includes information you provide when registering to use the application, subscribing to any services, searching for any service, and when reporting a problem in the application or services. If you contact us, we will keep a record of that correspondence.

 Location Data:

We also use GPS technology to determine your current location. Some of our location-enabled services require your personal data to activate the feature. If you wish to use the relevant feature, you will be asked to consent to the use of your data for this purpose.

Information we receive from other sources, including external parties and publicly available sources, will be as follows:

Device data from the following entities:

·         Analytics providers

·         Advertising networks

·         Search information providers

·         Contact, financial, and transaction data from technical, payment, and delivery service providers

·         Identity, contact, and service provider data from publicly available sources

·         Cookies.

 How We Use Your Personal Data:

We will only use your personal data where the law allows us. Most commonly, we will use your personal data in the following circumstances:

• When you have given consent prior to processing.
• When we need to comply with a legal or regulatory obligation.

We will send you direct marketing communications via email or SMS unless you have opted out.
We will obtain your explicit consent before sharing your personal data with any third party for marketing purposes.

 Purposes for Which We Will Use Your Personal Data:

When you agree to provide us with your personal data, you agree to share your personal data with other entities mentioned above for the following purposes:
Other entities such as electronic payment companies and payment gateway providers, messaging service providers, and other companies in our group, which may act as controllers or joint processors.
Other entities to which we may choose to sell, transfer, or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change in our business occurs, new owners may use your personal data in the same manner set out in this Privacy Policy.

 Data Security:

All information you provide to us is stored on our secure servers. Any payment transactions we or a third-party payment processor we select conduct will be encrypted using 3D-secure technology.
When we give you (or when you choose) a password that enables you to access the application, you are responsible for keeping this password confidential; we ask you not to share your password with anyone.
Once we receive your information, we use strict procedures and security features to try to prevent accidental loss of your personal data or unauthorized use or access to it.
Some services may include social networking features. When using these features, ensure you do not send any personal data you do not want other users to see, collect, or use.
We have procedures in place to deal with any suspected personal data breaches and will notify you and any relevant regulatory authority when we are legally required to do so.

 Data Retention:

Generally, we are required to retain basic information about our customers (including contact, identity, financial, and transaction data) for five years after they cease to be customers.
In some circumstances, you can request that we delete your data; see your legal rights below for more information.
In some cases, we may anonymize your personal data (so it can no longer be linked to you) for research or statistical purposes, in which case we may use this information indefinitely without notifying you.
If you do not use the platform for twelve months, we will treat the account as expired and your personal data may be deleted.

Your Legal Rights:

Under certain circumstances, you have rights in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You also have the right to ask us not to process your personal data for marketing purposes.
You can exercise any of these rights at any time by contacting us via the available communication channels.
This allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 

• Request Correction of Your Personal Data:

This allows you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide to us.

 

• Request Erasure of Your Personal Data:

This allows you to ask us to delete or remove your personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law.
However, please note that we may not always be able to comply with your request to erase for specific legal reasons which will be notified to you if applicable at the time of your request.

 

• Object to Processing of Your Personal Data:

Where we rely on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground because you feel it impacts on your fundamental rights and freedoms.
You also have the right to object where we process your personal data for direct marketing purposes.
In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

• Request Restriction of Processing Your Personal Data:

This allows you to ask us to suspend the processing of your personal data in the following scenarios:

-          If you want us to establish the data’s accuracy.

-          If our use of the data is unlawful but you do not want us to erase it.

-          If you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.

 

-          If you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

• Request Transfer of Your Personal Data to You or Another Party:

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, and machine-readable format. Please note this right only applies to automated information which you initially provided consent to us to use or where we used the information to perform a contract with you.

 

• Withdrawal of consent at any time where we rely on your consent to process your personal data

However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will inform you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights mentioned above, please contact us via the available communication channels.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone without the right to receive it; we may also contact you to request further information regarding your request to speed up our response.
We try to respond to all legitimate requests within one month. Sometimes it may take longer than one month if your request is particularly complex or if you have made several requests. In such cases, we will notify you and keep you updated.

 

Description of categories of personal data

• Identity data: First name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact data: Billing address, delivery address, email address, and phone numbers.
• Financial data: Bank account details, payment cards, electronic wallets, and CliQ services.
• Service provider data: Title and full name, locations, relevant experience, procedures, spoken languages, accepted payment methods, education and accreditation certificates from governmental and private bodies, experience certificates, as well as certificates of good conduct and no criminal record.
• Transaction data: Includes details about payments from you and to you and financial details within the platform.
• Content data: Includes information stored on your device, including login information, photos, videos, or other digital content, and check-in records.
• Profile data: Includes username, password, order history within the platform, your interests and preferences, feedback, and responses to surveys.
• Usage data: Includes details of your use of the application including, but not limited to, traffic data and other communication data, whether required for our billing purposes or otherwise, and the resources you can access.
• Marketing and communications data: Includes your preferences in receiving marketing from us and third parties and your communication preferences.
• Location data: Includes your current location revealed by GPS technology.